CIP Spectrum Order Process & Policy

• How to Order:

  All orders must be recieved via fax or email. Due to the custom nature of CIP Spectrum, phone orders will not be accepted without written confirmation.

• Custom Gift Boxes:

  Custom gift boxes are available by request for a small additional fee. Available colors: Red, Navy Blue, Black. Foil stamped custom logo on box also available for an additional fee. Available foil colors: Gold, Silver. Please inqure for more detail.

• Minimums:

  CIP does not have a minimum quantity order requirement for CIP Spectrum orders. Please indicate the exact number of pieces you will need at the start of your order so that we can accurately determine shipping costs and transit time. Variation in quantity may significantly affect these factors.

• Pricing:

  Pieces available through CIP Spectrum are priced as marked in the cip price book. There is no additional fee for selecting your cip spectrum color, with the exception of sp-red. Due to the degree of the difficulty during the production process, items created using sp-red require an additional fee.

• Payment:

  All orders must be paid in full before shipping. CIP accepts all major credit cards (Visa, Master card, American Express, Discover card). Payment must be made via credit card or check. Please note that if paying by check, CIP will be unable to continue with your order until payment clears our account, which may greatly affect the production timeline or product arrival date. CIP Spectrum orders may not be paid for on credit terms with CIP. A deposit of at least 50% of your total production cost is due before production begins. The remaining balance including shipping costs must be paid before the order ships.

• Timeline:

  CIP Spectrum orders require a 4-6 week lead time, regaurdless of quantity. 2 week expedited service is available by request for an additional fee.

• Shipping:

  Transit times and shipping methods vary depending on the urgency of the project. Orders may be shipped either by air or ocean freight. Shipping method should be determined according to the timeline established between both parties at the start of the project. The customer may be responsible for all or part of the shipping costs as approved by CIP.

• Order Cancellation:

  There is no additional penalty for order cancellation; however, customers are responsible for all applicable fees once they have authorized a process. Orders may not be cancelled once production begins. The customer may decide to have cancelled orders shipped to them, in which case the customer is responsible for all shipping charges. If the customer chooses not to ship the cancelled order, all products become the property of cip and may not be retrieved at a later date.

• Returns:

  Due to the custom nature, CIP is unable to accommodate returns, exchanges or refunds.